They are the typical example of trying to manage from a spreadsheet. Higher management is absurdly disconnected. I had many chances to develop my people skills, as well as learn how to lead a team. The compensation is fair and there are opportunities for bonuses. They do give access to Apple's training materials, which is a great way to learn how to troubleshoot and fix Apple devices. I will remember and cherish the experiences I had with my coworkers for the rest of my life. I worked as the service manager for a period of about two years, I worked my way up from a technician. The only thing good about working simply mac is if you can get a good store manager and coworkers. Considering service is the most profitable portion of the business this baffles me. However sales employees with current certifications are not to do repairs in the service shop under any circumstances. If there are 100 computers that need fixed corporate still wants all the technicians to do at least 3 hours of sales work. Considering they pay less than apple and encourage dishonesty by making the metrics such that we either manipulate and lie to customers to meet their goals or we get penalized as a store and employees, its a wonder they retain any employees and customers.Īlso everyone is expected to do sales, regardless of position or how much work needs to be done. They claim the most valuable asset is their people, I'll believe it when I see it. Instead of snatching up market share from apple, they essentially exposed themselves to a whole new demographic (apple customers who typically go to the now extremely backed up apple corporate locations) as bumbling and incompetent with all the new employees they've pulled in (to replace all the experienced ones they fired). This basically put the company perpetually on a back foot. Things were going pretty well until they fired off everyone to "protect the company" from covid after promising everyone a raise. Simply Mac is sitting on a gold mine as far as potential goes, but the corporate does everything in their power to make life at the bottom as difficult as possible.
0 kommentar(er)
